Clear support for failed or pending payments

Refund Eligibility

Refunds may be reviewed for failed transactions, duplicate payments, payment debits without service confirmation, or cases where a service provider confirms reversal eligibility.

Processing Timeline

Eligible refunds are usually processed after transaction verification and provider confirmation. Bank or payment gateway settlement timelines may vary depending on the payment method and financial institution.

Required Details

To help us review a refund request, users may need to share the registered mobile number, transaction reference, payment date, amount, service category, and a short description of the issue.

Non-Refundable Cases

Refunds may not be available where a service has been successfully processed, where incorrect details were submitted by the user, or where the provider marks the transaction as completed.

Mode of Refund

Approved refunds are generally returned to the original payment source, wallet, partner account, or another approved settlement method based on internal process and provider rules.

Contact

For refund-related support, email support@ustabpay.com or call 8070476666.